This place is known for their lack of service, which is what gives its charm amd is why I went. I was told the food made up for it. Unfortunately this wasnt the case for me. The food was bland and the meat tasted low quality. Crispy food, came out soft, overall it wasn't to my liking. The group agreed. The service was as expected, no happy welcome, the menu was given quickly and order taken quickly. And when we were done the bill came quickly without us asking for it. Thats all fine. But bad food was the kicker. Im glad I tried it for the service. But the food means I wont be back.
Remember, Its cash only if you decide to go.
We went for a dinner after rainy evening. Soups made great start, then spring rolls and then beef noodles and sweet and sour pork with rice.
Everything was very tasty. Staff was very nice.
I will plan to go back for sure.
Atmosphere has 4 stars only for those who are looking for modern restaurant. But I go to eat out for flavours not for posh place.
Place got really busy for dinner by locals. To see less tourists and more regulars confirms that it is to go place for flavours.
To all my vegan friends listen up, I will save you time. Don’t go here. As a vegan it is already hard enough to get vegan food especially in an restaurant. 3 reasons why you shouldn’t go here.
Nr. 1: The menu is completely confusing. Yes, for people with allergies it is really helpful, because there is like a legend there, so symbols for different things such as milk, muscles, soja etc. But you won’t find anything on the menu that is vegan and nourishing. As I called over the waiter to asked if I could customise my order by removing ingredients or just ordering noodles/rice with vegetables, I got put on hold as she sent another waiter over. He explained, or rather bluntly said I would have to order the rice with aubergine. When I pointed out that it had the symbol for muscles on it, he just pointed out that it was vegetarian. He went on, but then the first waiter came back to collect our orders, so I just asked her again if she could write that my meal should not have muscles. She went away and sent a different waiter over. At this point I am stressed, kinda hangry and absolutely confused, she came over, explained to my friend that her sweet chilli chicken had no muscles in it and with that logic I asked if it was just there for cross contamination. My question was not answered, in fact she couldn’t tell me the answer, still aggressively saying stuff, then it is my turn, she for one stated that vegetarian is equal to vegan and two said that the symbol had the wrong colour for muscles, have in mind that there was only one light brown/ hazel colour with a triangle on it.
In the end my food was horrible, I got made a fool by waiters who couldn’t even be bothered to acknowledge my problem and my food was over 10£ for rice and aubergine that tasted not even edible.
The jasmine tea was cool tho, the rest wasn’t.
MANAGER needs replacing by Group that now owns this place. WRONG Food often brought, Cook changed my order many times. Rude Waiters then make things worse. This last time I insisted on the order & it's exact number on menu (no vegetables, beef & HoFun only). Still they brought something which was half vegetables. Cook basically replaces half of meats with vegetables. Portions are getting smaller everyday, prices going up. A plate portion which is small now costs them less than a £1 but still they cheat. Cooks & waiters assume all customers deserve to be cheated & told off.
I'm on a keto diet with no vegetables to dump oxalate. They ignore orders & cook whatever they think you deserve. Owner Group executives & this Manager need auditing because the cooks & waiters follow them. If one doesn't get what one ordered then writing here is what needs to be done to warn others. So let's do that. Customers decide what they eat, not the Cooks.
First came to Wong Kei in the 1980's. The staff these days are far friendlier. Back then solo diners were only reluctantly given a menu if they requested one...
Now the staff are much friendlier. Also, solo donors now have their given to them once they've finished eating - in the old days, you were expected to go to the counter to pay.
Food is still as good as ever - menu has expanded since those days. Went for the char-siu pork & soya chicken on rice. Back in the 80's that would cost £1.80 - now it is over £11.. Worth every penny..
Always recommended..
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